Legal.

The policies below explain how Brandbots works when you book a campaign, provide prospect information, or purchase a trial. Replace the placeholders and have counsel review these terms before relying on them commercially.

Terms of service

Brandbots creates and ships personalized physical robot figures for sales and marketing outreach. By purchasing or booking a Brandbots service, you agree to these terms.

What we provide

We produce the quantity and configuration described in your order, using the logo, prospect information, and other materials you provide. Production begins after required assets, approvals, and payment are received.

Your responsibilities

You are responsible for having the right to provide logos, prospect data, addresses, and other content. You must ensure your outreach complies with applicable marketing, privacy, and anti-spam laws.

No guaranteed results

Brandbots does not guarantee meetings, replies, conversions, revenue, pipeline, or any other marketing or sales result. We provide the physical bots and related campaign support. Results depend on the audience, offer, message, timing, delivery, and many factors outside our control.

Limitation

To the extent permitted by law, Brandbots is not responsible for indirect, incidental, consequential, or lost-profit damages arising from a campaign or delivery.

Refund policy | Last updated: September 15, 2026

Refunds

Because Brandbots are personalized physical products, production may begin only after payment and approval of the required campaign details.

Before production

Contact us as soon as possible if you need to cancel. A refund may be available before production or procurement begins, less any non-refundable costs already incurred.

After production begins

Once customization, production, or procurement has started, the order may not be refundable. We will work with you to resolve reasonable production or fulfillment issues.

Damaged or incorrect deliveries

Notify us promptly with photographs if a package arrives damaged or an item is materially incorrect. We may repair, replace, or otherwise resolve the issue at our discretion.

Privacy

We collect information needed to communicate with customers, create accounts, build campaigns, personalize bots, and deliver orders.

Information you provide

This may include your name, email, company, logos, prospect names, company details, shipping addresses, pitch notes, and campaign information.

How we use it

We use this information to provide the service, manage customer accounts, coordinate production and shipping, communicate with you, and maintain campaign records.

Third parties

We may use service providers for authentication, hosting, payment processing, storage, production, and shipping. We do not sell customer or prospect information.

Your responsibility

You are responsible for having an appropriate legal basis and required permissions before sending us prospect information for outreach.

Shipping policy | Last updated: September 15, 2026

Shipping

Shipping timelines and costs vary by destination, order size, production requirements, and carrier conditions. We provide tracking when available.

Addresses

You are responsible for providing complete and accurate recipient information. Additional shipping costs may apply when an address is incomplete or a package is returned.

Delays

Carrier delays, customs, weather, supply issues, and events outside our control may affect delivery dates. We do not guarantee a specific delivery date unless expressly agreed in writing.

International orders

The recipient may be responsible for customs charges, duties, taxes, or other import requirements.